Current service scope
The first release covers travel information, route guidance, paid planning calls and written itinerary planning. It does not promise visa approval, emergency response, supplier availability, ticket inventory or a particular travel outcome.
What is not sold
Booking Coordination is not publicly sold. We do not currently take payment to book hotels, trains, guides, packages or other third-party travel services. Those services require a separate review of suppliers, contracts, payments, refunds, insurance and consumer-protection obligations.
Delivery and revisions
Before payment, the written scope should state the deliverable, delivery date, contact channel, service hours, number of travelers, revision allowance and any complexity surcharge. The current planning offer includes one revision only when that is written into the quote; extra changes or a changed trip brief may require a new quote.
Cancellation and refunds
No payment should be accepted until the responsible entity has confirmed the final cancellation, refund and rescheduling rule for the selected service. A planning call, written plan and trip-support period may have different rules. The quote and payment page must show the applicable rule before checkout.
Support boundary
Trip Support operates only during the agreed service hours and channels. It is not 24-hour coverage and is not emergency rescue. Medical, police, consular and other emergencies must be directed to official emergency services and the relevant provider or insurer.